The Top10 Magazine Excellence Awards 2021: Masters Energy Group – the most customer- centric company of the year

If any company in Nigeria takes the saying “the customer is king” as an article of faith, it must be Masters Energy Oil and Gas Limited. The founders of the company built its core values around excellent customer care and customer satisfaction, an approach that has been yielding handsome benefits for the company and all its stakeholders over the years.

Incorporated in Nigeria in 2005 to operate in the oil and gas sector, Masters Energy Oil & Gas Limited has evolved into a diversified Group, the Masters Energy Group, providing services not only in the Oil and Gas sector, but also in other strategic sectors of the economy such as Manufacturing of FMCG, Aviation, Shipping and Marine, Real Estate, etc.

The holding Company, Masters Energy Oil & Gas Ltd, commenced business in 2005. As at then, there were few private jetties for discharge and storage of petroleum products. The company took the bull by the horn and embarked on the construction of a 158,000 MT storage facility at Rumuolumeni, Port Harcourt. Christened “Masters Energy City”, the facility has been nurtured into an integrated energy facility and has helped to ensure steady supply of petroleum products in the South-East, South-South, and North Central Geo-political zones of the Country.

The Company has since increased its stake in the downstream sub-sector with the establishment of lube blending plants in different parts of the Country to manufacture industrial and automotive lubricants, the Masters Brand, which is a toast of motorists and industries around the Country.

To key into the Federal Government Gas Master Plan, Masters Energy Oil & Gas Ltd has embarked on the construction of Liquified Gas processing plant at the Energy City, Port Harcourt. The Company has established various gas retail points across the Country to bring Gas to the doorsteps of consumers, while encouraging the preservation of the environment.

To contribute further to the economic transformation of the Country, by reducing rural-urban migration, ensuring rural development and providing mass employment, Masters Group diversified into production of FMCG and industrial goods. The Masters Energy Industrial City, located at Onuaku Uturu, Abia state, is an industrial hub with various production plants churning out high quality goods such as Noodles, biscuits, plastic and PVC products, cartons and packaging materials, tricycle assembling, etc., offering direct and indirect employment to over 5000 (five thousand) people.

The Group places high premium on business sustainability and has a well-articulated CSR policy. The Company’s HSE policies are World class, and it offers scholarships to indigenes of its host communities at various levels of education. The Company provides and sponsors vocational training to empower the indigenes. It also spends handsomely on the provision of light and power, water, housing, and medical facilities for its host communities.

Being a highly innovative and Customer-focused company desirous of creating superior values for stakeholders and partners, the Group has continued to break new grounds and attain greater heights. Riding on the back of excellent service delivery, it has attained major milestones and record setting achievements that have earned it awards, certificates and recognition in Nigeria and Internationally.

For its commitment to excellence in product and customer service delivery, Masters Energy Group is hereby honoured with the award of The Most Customer-Centric Company of the Year.